Cancellation, refunds and substitutions
How Bouqueue works in development, and where to get help.
Development draft. These pages explain the current test experience, not approved binding terms. No effective date has been set. Production checkout remains closed in every market.
External approval: not obtained. Counsel and provider review of this draft is still outstanding, so the text is not approved. This notice is separate from the draft status above.
Destination: Tunisia. This draft covers gifts delivered in this destination. Language does not change the destination.
Language: English
Updated October 1, 2026 · Version development-draft-2026-10-01:tn:en:refunds
A shop cannot fulfill
Another shop can be considered only before payment capture and with a new confirmed quote for your approval. After capture, the shop and payment destinations stay fixed. Shop failure requires the original-payment refund process and a new quote, approval and payment for any replacement; the captured order is not transferred.
Substitution approval
A material substitution requires your explicit approval before preparation continues; silence is not consent. A same-price change adds no charge. A lower-price change waits for its approved refund. A higher price requires refund and a new quote, never an extra automatic charge.
Cancellation and complaints
An unpaid reservation can expire without a charge. Customer refund actions currently run only in the simulator. For a paid-order cancellation, defect, failed delivery or disputed charge, contact support for review. Refund status follows provider evidence; no bank-processing time or outcome is guaranteed. These draft pages do not remove remedies for damaged, different, late or undelivered goods.